Frequently Asked Questions (FAQs)

What is UCanPay?

UCanPay is a comprehensive payment processing platform that enables merchants to accept payments online securely and efficiently.

Which currencies does UCanPay support?

UCanPay supports multiple currencies including USD, EUR, GBP, CAD, AUD, and more, allowing you to accept payments globally.

Is UCanPay secure?

Yes, UCanPay adheres to PCI DSS compliance and uses robust encryption methods to ensure that all transactions are secure.

How do I start integrating UCanPay into my website?

To start integrating UCanPay, you need to sign up for an account, obtain your API keys, and use our SDKs or directly call our API endpoints from your application.

Where can I find the API documentation?

The API documentation is available on our website. You can navigate to the API Documentation section to find detailed guides and endpoint descriptions.

How do I handle refunds with UCanPay?

Refunds can be processed through your merchant dashboard or via API. Detailed instructions are available in the API Endpoints section under "Refunding a Transaction."

What are the transaction fees with UCanPay?

Transaction fees vary based on the payment method and transaction volume. Please refer to our Pricing Page for detailed information.

What should I do if I encounter an error during a transaction?

Check the error message and refer to our Error Handling section. If the problem persists, please contact our support team for assistance.

Who do I contact for technical support?

Our technical support team is available 24/7. You can reach them via email at support@ucanpay.ca or through our live chat on the website.

How does UCanPay comply with data protection laws?

UCanPay complies with all major data protection laws including GDPR. We ensure that customer data is handled with the highest security standards.

Feel free to contact us if you have more questions or need further assistance!